Frequently Asked Questions
Everything you need to know about shopping with Cross Stitch
What is the typical delivery timeframe for domestic and international orders?
Domestic orders are typically delivered within 3-5 business days, while international shipping usually takes 10-15 business days depending on the destination and customs processing.
How can I ensure I am ordering the correct size?
Each product page features a detailed size guide. We recommend comparing your body measurements against our chart, as fit can vary between our unstitched collections and ready-to-wear lines.
What is your return and exchange policy?
We offer a 14-day return policy for items that are unused, in their original packaging, and with all tags attached. Please note that sale items and customized stitched suits are generally non-returnable unless they arrive damaged.
Does Cross Stitch offer stitching services for unstitched fabric?
Yes, we offer premium stitching services for our unstitched collections. You can select the 'Stitched' option on the product page and choose from our standard size chart or provide custom measurements.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), Bank Transfers, and Cash on Delivery (COD) for customers within specific regions.
How should I care for my Cross Stitch garments?
To maintain the quality of the embroidery and fabric, we recommend dry cleaning for all formal and heavily embellished wear. For casual lawn, a gentle hand wash in cold water is advised.